Shipping & Returns
-All orders $125 or more qualify for FREE SHIPPING
-$5.95 Standard Shipping via USPS on orders under $125
-FREE in-store pick up is available for our local customers (please select this option at checkout)
*Rush Shipping available upon request for additional fee. Please contact us if you need your item rushed!
-Orders typically take between 1-2 days to be processed and shipped. Weekends and holidays are excluded from processing/shipping times.
Returns & Exchange Policy
We want to be sure that you have a wonderful experience when you shop with James & Eloise! If something isn't right when you receive your order, please contact us *immediately* and we will do our best to make it right! We offer store credit or exchange ONLY for all returns within 14 calendar days of purchase. ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.
Items are eligible for return if:
-All items are unworn, unwashed, have original tags still attached, and are free of stains, odors, and pet hair
-Items are received with 14 calendar days of original purchase date
Credit will be issued in the form of store credit ONLY. If your return does not meet our criteria, please DO NOT attempt to return it.
**We recommend that you send items back via USPS, FedEx, or UPS along with a tracking number, as we are NOT responsible for items lost while in-transit to us.
**SHIPPING CHARGES ARE NON-REFUNDABLE**
To Return an Item via mail: Please review above criteria and make sure your item(s) are eligable for return. Please ship to:
James & Eloise
5175 Sunset Boulevard
Lexington, SC 29072
Once we have received your item(s), they will be processed as quickly as possible. You will be issued a store credit at that time for the price of the item and any applicable taxes or we will ship your replacement item. Please remember that the customer is also responsible for the shipping cost of the replacement item (unless we have made a mistake). Again, all shipping charges are non-refundable.